General terms & conditions

The following general terms and conditions are applicable to the Waterpoints program:

1. The Waterpoints program is strictly intended for selected customers of Bosta UK Ltd. (hereinafter referred to as "participants").
2. Validated participants start saving after they have agreed to the General Conditions of Participation.
3. Participants can earn spendable Waterpoints as communicated on the portal.
4. Waterpoints are awarded based on the invoiced order value, excluding VAT and any surcharges.
5. The reward and retention of Waterpoints is subject to on-time payment of monies owed to Bosta UK Ltd.
6. Points are not transferable to other persons or third parties.
7. All saved Waterpoints are valid until October 31 of the following calendar year. One month prior to this date, participants will be notified of all outstanding and redeemable Waterpoints; this is done by email. After October 31, the unredeemed Waterpoints from the previous Waterpoints year will expire; the value will then benefit the WaterStarters project. For more information, see: waterstarters.org.
8. The items are available for participants as long as stocks last. Item descriptions as well as changes to the depicted items, conditions and Waterpoints values are reserved.
9. Orders are normally delivered within three (3) working days. If possible, the order will be delivered earlier. If delivery cannot be made within three (3) working days, you will receive a notification by e-mail or telephone.
10. For information about the delivery of your order, please contact the helpdesk on +44 (0) 1189 734 422 or by email at waterpoints@procurement.ltd.uk
11. In the event that items supplied arrive damaged on receipt the participant should where possible refuse delivery or contact the helpdesk within 2 working days of receipt of delivery. Complete description of fault or damage is required upon notifying the helpdesk, including photo’s where available. The helpdesk may arrange to have the items collected from the participant, provided they are returned in the original packaging. Upon receipt, the helpdesk will raise an automatic credit in full. Any replacement order will be invoiced at the original costs.
12. In the event that items supplied become faulty within thirty (30) days of receipt, the helpdesk may arrange to have the items collected. The items must remain in the original packaging, accompanied by all accessories and documentation as originally supplied. The faulty items may be returned to the original supplier for replacement or repair and thereon returned to the participant. Dependant on the supplier terms and conditions, the helpdesk may opt to send a replacement, in which case the helpdesk will raise an automatic credit in full. Any replacement order will be invoiced at the original costs.
13. In the event that items supplied become faulty outside thirty (30) days of receipt, the process will be in line with the manufacturer’s warranty. The helpdesk may provide the participant with the manufacturer’s warranty contact details together with a proof of purchase document. The helpdesk may if deemed necessary arrange to have the item returned for repair/replacement under the terms of the manufacturer. A collection cost may be applicable.
14. In the event that items are unwanted, the participant may return the items to within 30 days of receipt. The items must be in a pristine re-saleable condition, unused and with any security tags in place. Once received and inspected as good for stock a credit will be issued for the item only. Due to hygiene regulations, earrings and in ear headphones are non-returnable.
15. In the event that items are returned by the courier as undelivered, the items will be returned to stock and an automatic credit will be issued for the items only.
16. If, for whatever reason, a Bosta UK Ltd. customer is no longer entitled to participate in the Waterpoints program, this Bosta customer is no longer allowed to use the Waterpoints account.
17. In case of fraudulent behaviour related to the Waterpoints program, Bosta UK Ltd. reserves the right to exclude participants from participation without giving any reason.
18. For development and implementation of the Waterpoints program including the online platform, Bosta UK Ltd. has contracted with Touch Incentive Marketing. For the logistical handling of ordered items in the United Kingdom, Touch Incentive Marketing has entered into a partnership with Procurement International.
19. Neither Bosta UK Ltd. nor Touch Incentive Marketing are liable for changes in the range and / or the discontinuation of items and / or any delay in the delivery of items.
20. Neither during, nor after the term of the Waterpoints program, Bosta UK Ltd. nor Touch Incentive Marketing are liable for any damage or accident encountered by participants through the Waterpoints program, whatever the cause.
21. In the event of a dispute about the promotion, the decision of the management of Bosta UK Ltd. is decisive.
22. Bosta UK Ltd. reserves the right to adjust terms and conditions and / or make changes without stating reasons.
23. These general terms & conditions do not affect your statutory consumer rights.